Digital transformation and IT value chain
Across industries and geographies, digital disruption has allowed some companies experience unprecedented growth while their non-transformed competitors fail to advance in the face of change. StraDigi helps organisations understand the opportunities of digital disruption, develop digital strategy, build implementation capabilities, transform and succeed. By democratising access to affordable, high quality software / IT development capabilities, we enable our clients realise competitive advantage during each and every stage of your digital transformation journey, including:
- Creating a delightful customer experience
- Reengineering the value chain
- Reinventing the business model
and improving NPS with the right skill mix
We apply design thinking to help our clients solve their business problems by creating better digital experiences for their customers where they matter most. By systemically measuring voice of the customer, we identify key needs and pain points (for example using end-to-end journey mapping), followed by design and deployment of rapid process digitisation to transform the customer experience.
The solutions include: building mobile client applications, introduction of self-service via website, intelligent assistance via a chatbot, social media engagement, digital workflow control, self-service or using analytics to deliver cross-sell and up-sell opportunities. Such transformation of customer experience leads to significant revenue growth and sustainable improvement in customer satisfaction measures, eg NPS.
Examples of our specific technical expertise ready to be allocated to your programs today are:
Full circle product development, eg
+Backend development based on Java.
+Backend services based on .Net, NodeJS, Python, C#
+Design, development and maintenance of HTML5, JavaScript
+Big Data / Data Science / IoT platforms
+Computer vision, NLP and other AI platforms and applications
+Database development / management
Real-time systems
Hardware and software design and development, fixed or programmable
Controllers, sensors, time and safety critical systems
Network / System Administration
IT-consulting / Project management
Mobile App Development
Typical turn-around time from design to completion in 4-6 weeks
Android applications
iOS applications
E-commerce development
Pre built modular solutions, highly customisable
(at competive price)
Self-hosted,
or hosted
Ready
to roll-out
Reengineering the value chain:
Unlocking growth via outsourcing and outstaffing
of non-core activities
Digital revolution offers endless opportunities to optimise company operations which differ in depth, breadth, complexity and impact. The changes range from a single process or a discrete value-chain step to a rehaul of the entire operating model or a core system implementation reaching beyond organisation’s boundaries into other parts of the industry ecosystem. We help our clients with each step along the way, regardless if its digitising a paper process, automating a manual order-to-delivery operation,
using data analytics to improve sales effectiveness across channels or developing an entire back-end system
The biggest and fastest gains are to be had by optimising the IT function using outsourcing, business process off-shoring and outstaffing. This doesn't only save significant costs and solves capacity issues for our clients but allows immediate access to skilled resources, which otherwise would be out of reach for a lot of companies, making a rapid yet non-committal IT capability acquisition a reality. Our fully qualified / certified staff is at your disposal and is trained according to the latest methodologies, following the industry practice best suited to your project need: SAFe Agile, Scrum, DevOps, continuous integration and release cadence, etc. The developers available today have implemented solutions across industries and sectors, including: eBay, Vodafone, GSI-commerce, MTC, Bank of South Africa, Timberland, ToysRUs just to name a few.
StraDigi has a solid track record of helping clients get ahead of the competition through the strategic use of outsourcing and outstaffing, which have proven to advance quality, productivity, accelerate innovation and provide an enduring cost advantage. Most importantly, getting StraDigi to manage your IT value chain allows you to focus on things which matter most - managing and growing your business.
Reinventing the business model:
Sometimes small steps aren't enough
While delivering exceptional customer experience via efficient and resilient operation sets companies apart from competition, on occasion a more radical change is required. The digital world touches every part of the business and rather than digitising a lot of discrete elements, rethinking the foundations and reinventing the core often give rise to brand new sources of competitive advantage. It seems easier for small companies or start-ups, but even century-old giants like General Electric succeed in radical transformations of their core business (in the case of GE its their rebirth from an industrial to an analytics company, using IoT, AI and Virtual reality technologies throughout the business).
In recent years software disruption has been a major catalyst for introduction of new business models, driving top line growth, cost and asset efficiency, operational effectiveness, productivity and customer satisfaction. Our experience shows that most companies lack the mix of internal skills, capacity and mindset to execute such a strategic rethink.
StraDigi helps companies to invent and operationalise these new business models
including building new digital products and services, formulating the value proposition as well as finding new digitally enabled customers and markets.
Customer use case
Transforming Digital Real Estate Sales Business
Following an acquisition of an on-line real estate business, our client decided to transform one of their core assets - the on-line property listing / customer management portal. After initial assessment it was decided to exit the legacy systems and re-build the platform from the scratch with digital customer experience in mind. StraDigi leveraged our proven IT supplier base in Eastern Europe to deliver services on time and under budget, meeting client needs. The engagement continued under the outstaffing model, where the necessary IT experts were provided direct to our client, effectively cutting the middlemen.
… StraDigi was able to quickly
mobilise IT resources needed to transform my business. Their service was delivered in lean and efficient way, the allocated personnel was super
knowledgeable… In the past we weren't able to find the IT expertise of such calibre via outsourcing (and employing it in Australia would be
cost-prohibitive)...
S.I., Director – Digital real estate sales platform